French Open Ticket Refund Policy for Cancelled Matches
Roland-Garros has a comprehensive refund policy designed to protect ticket holders while ensuring fair treatment for weather-related disruptions. With the addition of retractable roofs on Philippe-Chatrier and Suzanne-Lenglen courts, cancellations are less common, but understanding the policy remains essential for all spectators.
Check the official conditions
Weather-Related Cancellation Policy
Full Refund Scenarios
- • No play at all during the session
- • Less than 1 hour of play
- • Night session cancelled before start
- • Tournament day completely washed out
Partial Refund Scenarios
- • 1-2 hours of play: 50% refund
- • Stadium ticket with no play on that court: 50% refund
- • Night session starting after 11 PM: 25% refund
- • Grounds pass with limited court access: Case-by-case
No Refund Scenarios
- • More than 2 hours of play completed
- • Rain delays with eventual resumption
- • Matches moved to covered courts
- • Schedule changes announced 24+ hours prior
Important Timing Details
The "2-hour rule" applies to cumulative play time across all accessible courts for your ticket type:
- • Stadium tickets: Only play on that specific court counts
- • Grounds pass: Combined play time on all outside courts
- • Time calculated from scheduled start, not actual start
- • Warm-ups and ceremonies don't count toward play time
Postponement & Rescheduling
When matches are postponed to another day:
Ticket Valid Next Day
If match resumes within 24 hours, original ticket honored
Exchange Option
Swap for equivalent session if can't attend rescheduled date
Credit for 2027
Roll over ticket value to next year's tournament
Refund Request
Submit within 30 days if unable to use alternatives
Refund Processing Details
What's Refundable:
- ✓ Face value of ticket
- ✓ Hospitality packages (pro-rated)
- ✓ Parking fees for cancelled days
Non-Refundable:
- ✗ Service/booking fees
- ✗ Delivery charges
- ✗ Insurance (unless claimed)
- ✗ Third-party seller markups
Average Refund Timeline
7-10 days
Credit card refunds may take additional 3-5 days
How to Claim Your Refund
Automatic Refunds
For official ticket purchases, refunds are triggered automatically when:
- 1.Tournament officials declare session cancelled/abandoned
- 2.System verifies play time was under 2 hours
- 3.Refund initiated to original payment method
- 4.Email confirmation sent within 24 hours
Manual Refund Request
For special circumstances or third-party purchases:
- •Submit a request through your account on the official ticketing site
- •Include ticket barcode and purchase confirmation
- •Explain circumstances if not standard cancellation
- •Allow 15 business days for review
Bought on a resale marketplace?
Refunds come from whoever sold you the ticket. Tickets bought from the official ticket office or the FFT's official resale platform follow the FFT's conditions above. Tickets bought from an independent marketplace such as GoalTickets, StubHub or Viagogo follow that marketplace's own refund and cancellation policy, and the FFT does not refund resale markups or service fees.
Official tickets are nominative and held in the Roland-Garros app. A resale seller transfers the ticket to your app account before the event, so before buying check when the transfer happens and what the seller does if a session is cancelled or rained off. Our how to buy guide explains mobile tickets and transfers, and where to buy compares the main sellers.
Smart Tips for Weather Protection
Minimize Risk
- • Book covered courts (Chatrier/Lenglen) for crucial matches
- • Avoid early round matches in late May (highest rain risk)
- • Consider ticket insurance for expensive packages
- • Check 48-hour forecast before traveling to Paris
Insurance Options
- • Official RG insurance: €15-50 per ticket
- • Covers illness, travel issues, and weather
- • Third-party travel insurance may include tickets
- • Credit card protection for high-value purchases
Historical Data: Only 3-5% of sessions are fully cancelled. Philippe-Chatrier hasn't had a full cancellation since roof installation in 2020.
Remember
Frequently asked questions
Do I get a refund if it rains at the French Open?
It depends how much play your ticket covered. Under the weather rules applied at recent editions, sessions with little or no play are refunded in full or in part, and sessions with more than two hours of play are not refunded. Philippe-Chatrier has a retractable roof, so full washouts there are rare. The FFT's conditions of sale for each edition are binding.
What if I bought my French Open ticket on a resale marketplace?
Refunds come from whoever sold you the ticket. Tickets bought from the official ticket office or the FFT's official resale platform follow the FFT's conditions. Tickets bought from an independent marketplace such as GoalTickets, StubHub or Viagogo follow that marketplace's own policy, and the FFT does not refund resale markups or fees. Read the seller's cancellation terms before you buy.
Can I transfer my French Open ticket to someone else?
Official tickets are nominative and held in the official Roland-Garros app. Transfers are made with the app's transfer function, under the FFT's rules. If you buy from a resale marketplace, the seller transfers the ticket to your app account before the event, so check when that happens.